Returns
We want every GiftHub gift to arrive in perfect condition. This policy explains what to do if something goes wrong with your order, and which items can be returned.
1. Damaged, defective or incorrect items
If your order arrives damaged, defective, or different from what you ordered, we'll make it right.
- Contact us within 24 hours of delivery at hello@gifthub.my.
- Include your order number and clear photos or a video of the item and its packaging.
- Once we've verified the issue, we'll arrange a replacement or a refund. If we need the item back, we'll tell you how to return it.
2. Change of mind
Whether an item can be returned for a change of mind depends on its category:
| Category | Change-of-mind returns |
|---|---|
| Baby gift sets and baby clothing | Not accepted, for hygiene and safety reasons |
Not sure about a size or which set to choose? Contact us before ordering and we'll gladly help.
3. Order cancellations
To cancel an order, email us within 2 working days of placing it. Orders that have already been prepared or sent out for delivery can't be cancelled. For approved cancellations, GiftHub keeps a 10% admin fee and refunds the balance, or you can choose to keep the credit for your next purchase.
4. Refunds
- Approved refunds are processed within 5–10 working days to your original payment method.
- Delivery fees are non-refundable unless the issue was caused by our error.
- The time it takes for the refund to appear depends on your bank or payment provider.
5. Delivery issues
Please make sure the delivery address and recipient details are correct before checking out. We can't be held responsible for delays or failed deliveries caused by incorrect details or by circumstances beyond our control, such as weather, public holidays or courier disruptions. If a parcel is returned to us, we'll contact you to arrange re-delivery.
Need help?
Email hello@gifthub.my or visit our Contact page. You can also find answers in our FAQ.